When a business begins to grow, many business owners will look into hiring an IT company to manage all the services you need to continue the momentum. Unfortunately, finding the right provider isn’t always easy, as there are so many reasons a business may hire an IT company, and so there is a wide range of packages and services available.
Different IT companies can provide different products and management services, so here are several tips to help you find the right option for your business:
Identify why you need an IT company
Every business in the modern world will use its own specific sequence of technology to help with the day-to-day running of each department. This might be simply software like emails and desktops or more complex systems for payment gateways, data storage, and e-commerce technology.
IT Companies can provide a wide number of services for both data management, system updates, and security. Understanding what software your business currently uses or will require in the future, will give you a better understanding of what type of service you need. Kansas City Managed IT suggest answering the following questions to help you understand what you’re looking for:
- What type of information are you holding for or about your clients?
- How sensitive is the data collected?
- If data was lost or corrupted, how would this impact your business?
- Do you currently have backup systems in place?
- What systems and software do you currently use for day-to-day work?
- Who currently manages and updates software?
- Does your current IT company offer good communication and planning?
What to look for in an IT company
Once you know what you need an IT company for, now is the time to start finding the ideal partner.
Each IT company will have a timeline in which they are required to respond to issues. If your business is fast-paced and requires a quick response to keep the business ticking over, it’s important to discuss this with the company. This can be agreed upon and written into the service level agreement (SLA).
Certifications & Expertise
If your business uses specific or niche software, it’s vital you find an IT company that has expertise in that field. For example, e-commerce businesses will likely require their IT company to have certifications in the platform they’re using, like WordPress or Shopify. Not every company will have expertise in the software you use, so it’s important to have an honest conversation with them to check how confident they are in using the systems.
Trustworthiness & Communication
In order to feel comfortable with your chosen IT company, it’s important you feel they are trustworthy and offer good communication. IT companies are more than happy to sit in the background and be undisruptive, but do you need a more hands-on approach?
To find the right IT company for you, you should discuss their past experiences and how their other clients work with them. This will give you a better idea about the service you’ll receive.
The biggest part of choosing an IT company is the prep. By talking with the sales team, understanding their expertise and figuring out what kind of service you will require will help you to make an executive decision on the ideal partner for your business.
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